Terms and Conditions

Standard terms and conditions



Firheals.com has made every effort to ensure that all product information held on this website is accurate. Some information, including images and specification, are derived from third party sources such as manufacturers. Therefore we cannot be held responsible if this information is not completely accurate.

Colors are representative and may not reflect exact shades. Colors are subject to change. The customer accepts that color differences can occur in any product when it is being viewed and compared on a computer screen. The customer accepts that they will have no right to reject the product on the basis of minor color differences.

We reserve the right to change and remove any item from the catalogue at any time.


We maintain a competitive pricing policy. Prices of goods stated on the web site may subject to changes without any liability on the part of the Firheals.com. 


Any delivery period quoted by the company is provided as a guide for the customer. The company shall not be held responsible for any loss incurred by a customer due to delivery of the goods being out with the period quoted.

Your order will usually be dispatched within 1 working days as long as all items are in stock except US holidays; if there are item(s) out of stock we will send them as soon as is practicable. If the item is permanently out of stock, we will contact you via telephone or email and arrange a refund.

Delivery charges are based on the weight of the order and the region to which it will be posted. If you select the wrong region for any reason and it results in lower postage than is needed to send the order, we will contact you to arrange payment of the outstanding postage before we send the order.

Change or cancel an order

If you wish to change or cancel an order please contact our Customer Service. Please have the Order ID and date the order was placed to hand.

If your products have already been dispatched or delivered, you will need to follow our returns procedure.


Any personal data provided will be treated as confidential in accordance laws in United States.

The Firheals.com does not share its lists with any third parties.